Warranty Policy

We stand behind the quality of our products. Our 90-Day Limited Warranty ensures that you can purchase with confidence.

1. Warranty Coverage

We warrant that our products will be free from defects in materials and workmanship for a period of 90 days from the original date of purchase.

During this period, if the product fails to function under normal use, we will, at our sole discretion, either:

• Repair the defective product using new or refurbished parts.
• Replace the product with a new or refurbished unit of equal or greater value.
• Issue a refund (if repair or replacement is not possible).

2. What is NOT Covered

This warranty does not cover damage resulting from:

• Accidental Damage: Drops, impacts, liquid damage (water, coffee, etc.), or crushing.
• Misuse or Abuse: Failure to follow the user manual instructions (e.g., using incorrect chargers, exposing the device to extreme temperatures).
• Unauthorized Modifications: Opening the device, attempting repairs, or modifying the hardware/software by anyone not authorized by Energize Lab.
• Normal Wear and Tear: Cosmetic damages such as scratches, scuffs, or fading that do not affect the functionality of the product.

3. Warranty Claim Process

If you believe your product is defective and covered by this warranty, please follow these steps:

1. Contact Us: Email our support team at info@energizelab.com.
2. Provide Details: Please include your Order Number, a description of the issue, and a short video or photo demonstrating the defect.
3. Troubleshooting: Our team may provide troubleshooting steps to resolve the issue.
4. Resolution: If the issue persists and is deemed a manufacturing defect, we will arrange for a repair, replacement, or return.

4. Important Notes

• Proof of Purchase: A valid proof of purchase (Order ID) is required for all warranty claims.
• Shipping Costs: If your warranty claim is approved, Energize Lab will cover the shipping costs for the replacement item. (Note: Customer may be responsible for return shipping if the item is found to have no defect).
• Data Loss: We are not responsible for any data loss during the repair or replacement process. Please backup your data if applicable.